We strive to ensure that every product is delivered in perfect condition. However, if an error occurs or a manufacturing issue is found, please refer to the following guidelines for returns, exchanges, or refunds.
1. Return Eligibility
Returns or exchanges are only accepted under the following conditions:
Order Discrepancies
- Incorrect size, model, or color sent due to an error on our part.
Manufacturing Defects
- Products received with defects such as damage, holes, tears, or other production-related issues upon first opening.
Product Condition Requirements
- The product must remain in its original condition (unwashed, unused, clean, and odor-free).
- All original tags and labels must still be attached and intact.
- Product exchanges are subject to stock availability in our warehouse.
2. Return Request Process
Please contact our Customer Service team within 3 × 24 hours (72 hours) of receiving your package and provide the following information:
- Order Number (Order ID)
- Detailed photos or videos showing the defect, damage, or incorrect item received
- SKU number listed on the product tag
3. Out-of-Stock Items & Refunds
If the item you wish to exchange is no longer available, we offer the following alternatives:
Product Exchange
- Exchange the item for another product of equivalent value.
Refund
- Refunds will be processed within a minimum of 7 business days after the returned item has been received and successfully inspected by our warehouse team.
- Proof of refund transfer will be provided directly by our Customer Service team.
4. Shipping Costs & Liability
Return Shipping Costs
- Shipping costs for exchanges due to defective or incorrectly shipped items will be fully covered by us, up to the equivalent cost of standard JNE Regular shipping.
Return Transit Time
- Return shipments typically take: 1-3 business days within the Bandung area and 2-6 business days outside Bandung
- Delivery times may vary depending on the courier service used.
Limitation of Liability
- We are not responsible for any loss or damage caused by negligence or mishandling by the shipping courier during transit.
